About us.
8 Years Of Experience Helping Businesses Like Yours
The demand for national and international mystery customer research led to the creation of BRIDGELOYALTY. As the largest independent provider of customer experience research, data, and analytics for businesses worldwide, we currently set the industry standard.
Since the beginning of 2015, we have been assisting numerous major brands in enhancing their CX. When a customer interacts with the brand in any way, our trained auditors and researchers assist us in gaining detailed insights.
Why BridgeLoyalty?
When trying to design contexts, BridgeLoyalty keeps ethical principles front of mind, rewards ethics with formal and informal opportunities and incentives, and incorporates ethics into daily behaviour. 100% of our services are tailored to the needs of our customers. Our knowledgeable researchers offer the thorough explanations that aid in your decision-making.
- Useful Client Insights
- Skilled investigators and mystery shoppers
- Services that are tailored to each industry or sector
- Establishing an internal contact centre to support calling activities
- Client Dashboard and Tools with AI
Rohit Krishna
Rohit Krishna, Co-founder and Managing Partner at BridgeLoyalty Customer Experience Management LLP, brings over 18 years of extensive experience in Telecom and Banking. With a passion for strategy, consulting, training, and operations, Rohit has led Customer Experience and Operations functions at renowned service brands such as Vodafone, Citibank, and Airtel. His expertise lies in assisting clients in gaining a competitive advantage through enhanced Customer Experience Management. Under his guidance, BridgeLoyalty offers comprehensive solutions for customer experience transformation, including strategy formulation, customer lifecycle management, journey mapping, process re-engineering, and digitization.
Rohit’s strong focus on consumer insights is evident through their services, which encompass consumer surveys, market research, industry benchmarking studies, and focused group interviews. He is committed to segment-based service differentiation for high-net-worth individuals and premium customers. With a relentless pursuit of excellence, Rohit ensures best-in-class service delivery through state-of-the-art contact centers, omni-channel support, back-office operations, business process management, social media and online reputation management, and complaints and escalation management. He also emphasizes quality assurance, audits, and mystery shopping to ensure process adherence and alignment with the voice of customers. Rohit’s dedication extends to providing training and certification across leadership levels, helping clients build a customer-centric culture. With his invaluable expertise and leadership, Rohit drives BridgeLoyalty’s mission to empower businesses with exceptional customer experiences.
Industries
Banking
Insurance
FMCG
Hotels & Hospitality
Retail Merchandising
E-Commerce
Aviation
Beauty & Wellness
Fitness
Telecom
Automobile
Textile
Fashion
Media
Real Estate
We deal With The Aspects Of Professional IT Services
Engitech is the partner of choice for many of the world’s leading enterprises, SMEs and technology challengers. We help businesses elevate their value through custom software development, product design,
INTERESTED IN BECOMING PART OF OUR TEAM?
We are always on the lookout for talented people to join us.
INTERESTED IN BECOMING PART OF OUR TEAM?
We are always on the lookout for talented people to join us.
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Empower careers, shape exceptional customer experiences.
Unlock your potential and shape exceptional customer experiences with a rewarding career at BridgeLoyalty.
