Our pool of experienced and verified mystery shoppers are well trained, certified, and their report output is further reviewed by our qualified quality analysts to ensure alignment with the stated objectives.

Further, the reports are reviewed on a sample basis by the process managers to ensure that the ground reality/ Voice of customers is well captured and gives the right perspectives to the clients that help in using the insights for taking the required actions.

Our systems are robust to provide individual store or branch reports with collaterals, and meaningful dashboards that are available at a  click for the management team and respective store/branch heads to note the reported gaps and confirm the action taken in the system.

The BridgeLoyalty team has experienced members who represent wide customer interfacing industries like Banking and Financial Services, telecom, retail, automobile,  hospitality, entertainment, aviation, transportation, hospitals and diagnostics, hotels, services, travel, and BPO.