Net Promoter Score : RNPS / TNPS / CSAT Surveys
Some time ago we moved to a new neighbourhood and the world changed for us, since everything we were accustomed to had to be changed, be it broadband, bank branch, local laundry, physician, hospital and nursing care, cinema and we went about this important process by asking all the people in our neighbourhood and friends and their friends n relatives, in getting the right advise to make up our mind.
This made me realise the power of customer opinions and their loyalty towards brands they consume and their referrals forming a very powerful source of energy to drive business growth. This measurement methodology of customers’ love for their brand is popularly known to us as Net Promoter Score and we take pride in our specialisation to design the right questionnaire & methodology to execute the same on behalf of our clients.
The bridgeLoyalty team conducts various survey methods to assess the customer’s feelings and emotions and get in tune with what the customers are truly saying and wanting from their brands. The assessments are done at various stages and levels popularly known as Relationships NPS, Transactional NPS, and CSAT surveys, across all channels – telephonic , email and field surveys.
Case Studies
Talk to us to kickstart or enhance
Your Net Promoter Score Surveys / Customer Satisfaction Surveys and unleash the power of Voice of Customers.
