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Careers at BridgeLoyalty
Build a career in understanding customers.
Every day, our teams see what real customers experience in banks, stores, showrooms and apps across India. If you’re curious about people and care about doing things properly, there’s a place for you here.
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Team Leader – Store & Warehouse Audits
We are looking for a hands-on and detail-oriented Team Leader to manage store and warehouse audit operations for a premium lifestyle retail client in Bengaluru. The role involves coordinating audits across stores and relevant warehouses, managing freelance auditors, ensuring accurate inventory verification, and delivering timely, quality-checked reports.
Operations📍 BengaluruFull-time / Hybrid2–5 years
Department: Operations / Audit Management · Working days: Monday to Saturday (2nd and 4th Saturdays off) · Office timings: 9:30 AM to 6:30 PM
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What you’ll do
- Plan and coordinate store and warehouse audits, including auditor allocation, scheduling and timely execution.
- Recruit, onboard, train and manage freelance auditors; monitor their attendance, productivity and report quality.
- Supervise physical stock verification, including untagged or unidentified products, stock reconciliation and discrepancy reporting.
- Coordinate fixed asset, cash and headcount audits at retail outlets as per the approved scope.
- Monitor warehouse stock counts, inward/outward movements and transfers of customer-reserved products between stores and warehouses.
- Coordinate mystery shopping visits and ensure evaluation of customer service, product presentation and staff follow-up.
- Review audit submissions for accuracy, completeness, supporting photographs and duplicate entries; arrange recounts wherever required.
- Maintain audit trackers, daily MIS, variance reports and pending-issue logs.
- Coordinate with the project manager, client representatives, store teams and auditors to resolve operational issues.
What you’ll bring
- Graduate in Commerce, Business Administration, Operations or a related discipline.
- 2–5 years of experience in inventory audits, stock verification, warehouse operations, retail operations or field team management.
- Experience managing field teams, contract staff or freelance auditors.
- Proficiency in MS Excel/Google Sheets, data reconciliation and reporting.
- Willingness to travel across Bengaluru for store and warehouse visits.
Good to have
- Familiarity with inventory management systems, mobile audit applications or barcode/QR scanning.
Key skills
- Strong attention to detail and numerical accuracy.
- Planning, coordination and problem-solving abilities.
- Team management and stakeholder communication.
- Ability to investigate discrepancies and maintain accurate documentation.
- High integrity, accountability and confidentiality.
Key performance indicators
- Timely completion of assigned audits.
- Accuracy of physical stock counts and inventory reconciliation.
- Quality and completeness of audit reports.
- Freelancer productivity and deployment efficiency.
- Timely resolution of discrepancies and submission of MIS.
Ideal candidate
A practical, field-oriented professional with strong inventory verification and team coordination skills, capable of managing multiple locations and ensuring accurate, reliable audit execution.
Market Research Executive
Design, run and analyse research studies that help our clients understand their customers, from satisfaction surveys and stock audits to customer journey mapping.
Research & Analytics📍 Mumbai HQFull-time1–3 years
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What you’ll do
- Design questionnaires, discussion guides and audit checklists for quantitative and qualitative studies
- Coordinate fieldwork execution with the mystery shopping and field audit teams
- Clean, tabulate and analyse survey data and prepare client-ready insight reports
- Track project timelines, sample quotas and data quality across concurrent studies
What you’ll bring
- Bachelor’s degree in Statistics, Market Research, Business, Psychology or a related field
- 1–3 years of experience in market research, CX or a research agency
- Strong Excel skills
- Excellent written and verbal communication skills
Good to have
- Familiarity with SPSS or Power BI
Freelance Mystery Shopper
Join BridgeLoyalty’s nationwide mystery shopping panel. Visit stores, banks and service outlets as an undercover customer, evaluate the experience against a defined checklist, and file detailed, objective reports.
Field Network📍 Pan-India FieldFreelanceFreshers welcome
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What you’ll do
- Conduct in-store, telephonic or digital mystery shopping visits as per assignment briefs
- Observe and record service quality, staff behaviour and process adherence
- Complete structured evaluation forms accurately and within the specified time window
- Maintain complete confidentiality and objectivity during every visit
What you’ll bring
- Minimum 12th pass, graduate preferred
- Comfortable visiting retail, hospitality, banking or service locations in your city
- A reliable smartphone with camera and internet access
Good to have
- Prior mystery shopping experience (training is provided)
Freelance Researcher
Support field surveys, in-depth interviews and data collection assignments across BridgeLoyalty’s client engagements as part of a flexible pool of freelance researchers.
Research & Analytics📍 Pan-India FieldFreelanceFreshers welcome
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What you’ll do
- Administer structured surveys and questionnaires face-to-face, telephonically or digitally
- Conduct in-depth interviews or focus group discussions as required by the study
- Ensure sample quotas, respondent eligibility and data quality standards are met
- Meet daily and weekly targets for completed interviews within project timelines
What you’ll bring
- Graduate, or pursuing graduation in any discipline
- Strong communication skills in English and at least one regional language
- Comfortable with fieldwork, travel and flexible hours as per project needs
Good to have
- Prior survey, telecalling or field research experience
Performance Marketing Manager
Own BridgeLoyalty’s paid acquisition across Google, LinkedIn and Meta, turning ad spend into qualified B2B enquiries for our CX research, mystery shopping and audit services.
Marketing📍 Mumbai HQFull-time4–7 years
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What you’ll do
- Plan, launch and optimise paid campaigns on Google Ads, LinkedIn Ads and Meta
- Build audience, keyword and account-based targeting for BFSI, retail and other priority sectors
- Manage budgets, bids and pacing to hit cost-per-lead and pipeline targets
- Set up and maintain conversion tracking, GA4 events and lead-quality reporting with sales
- Run landing page and creative A/B tests with design and content teams
- Report weekly on spend, leads, cost per qualified lead and ROI to leadership
What you’ll bring
- 4–7 years in performance marketing, ideally B2B or professional services
- Hands-on expertise with Google Ads, LinkedIn Campaign Manager and Meta Ads Manager
- Strong command of GA4, Google Tag Manager and conversion tracking
- An analytical, numbers-first approach to optimisation
Good to have
- Experience with HubSpot or a similar CRM and marketing automation
- Exposure to account-based marketing for enterprise clients
Graphic Designer & Illustrator
Bring the BridgeLoyalty brand to life across our website, social media, reports, pitch decks and campaigns, with clean layouts and original illustrations.
Marketing📍 Mumbai HQFull-time2–4 years
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What you’ll do
- Design social media creatives, ad banners, emailers and website graphics
- Create custom illustrations, icons and infographics that explain CX concepts simply
- Lay out client reports, case studies, whitepapers and pitch decks in brand style
- Maintain and extend BridgeLoyalty’s visual identity and design system
- Work with marketing to produce creative variants for campaign testing
What you’ll bring
- 2–4 years of experience in graphic design and illustration
- Proficiency in Adobe Illustrator, Photoshop and InDesign, or Figma
- A strong portfolio showing both layout design and original illustration
- A good eye for typography, colour and data visualisation
Good to have
- Basic motion graphics or video editing (After Effects, Premiere)
- Experience designing for B2B or professional services brands
Sales Coordinator
Support our business development team, keeping the pipeline organised, proposals moving and clients informed at every stage of the sales cycle.
Sales📍 Mumbai HQFull-time1–3 years
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What you’ll do
- Manage and update the CRM with leads, opportunities and follow-up schedules
- Prepare proposals, quotations and presentations with the sales and delivery teams
- Schedule client calls, demos and meetings, and handle follow-up communication
- Track pipeline status and flag stalled deals or missing information
- Maintain accurate records of contracts, POs and client documentation
What you’ll bring
- Bachelor’s degree in Business, Commerce or a related field
- 1–3 years of experience in sales support, coordination or inside sales
- Strong organisational skills and attention to detail
- Proficiency in MS Office or Google Workspace
Good to have
- CRM experience with Zoho, HubSpot or Salesforce
Business Development Manager
Win new enterprise clients for BridgeLoyalty’s CX research, mystery shopping, audit and BPO/KPO services, and grow relationships with existing accounts.
Sales📍 Mumbai HQFull-time5–8 years
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What you’ll do
- Identify and prospect new clients across BFSI, retail, QSR, telecom, automotive and hospitality
- Lead discovery meetings with CX, operations and marketing heads to understand their needs
- Shape proposals and pricing with the delivery team and present them to decision-makers
- Own the sales pipeline in the CRM and forecast revenue accurately
- Grow existing accounts through cross-selling and renewals
- Represent BridgeLoyalty at industry events and networking forums
What you’ll bring
- 5–8 years of B2B sales or business development, ideally in market research, CX, BPO or consulting
- A track record of meeting or exceeding revenue targets
- An existing network with CX, service or operations leaders in large Indian brands
- Strong presentation, negotiation and proposal-writing skills
Good to have
- Experience selling to banks, NBFCs or insurers
- Familiarity with Zoho, HubSpot or Salesforce CRM
AI Generalist
Apply AI across research operations, reporting and client delivery, from automating survey data analysis to building smarter insight-generation workflows. A hands-on, build-things role for someone curious and practical.
Technology📍 Mumbai HQFull-time2–4 years
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What you’ll do
- Identify and build AI-driven automations across research, reporting and internal operations
- Prototype and deploy tools using LLM APIs, no-code and low-code platforms, and custom scripts
- Automate data cleaning, tabulation and first-draft insight generation from survey and audit data
- Build internal chatbots, dashboards or copilots to speed up repetitive tasks
- Evaluate and pilot new AI tools for CX research, content and marketing
What you’ll bring
- 2–4 years in a hands-on AI/ML, automation or data-focused role
- Practical experience with LLM APIs, prompt engineering and RAG basics
- Working proficiency in Python
- Comfort with unstructured data such as survey text, transcripts and reports
Good to have
- Familiarity with n8n, Zapier, Make or similar automation tools
UX/UI Developer
Shape how BridgeLoyalty’s website, client dashboards and internal tools look and feel. Design and build interfaces that make complex CX data easy to understand and act on.
Technology📍 Mumbai HQFull-time2–4 years
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What you’ll do
- Design wireframes, prototypes and high-fidelity UI for the website and internal tools
- Translate designs into clean, responsive front-end code (HTML/CSS/JS, WordPress/Elementor)
- Maintain and evolve BridgeLoyalty’s design system
- Collaborate with marketing and product stakeholders to improve site UX and conversion
- Optimise pages for performance, responsiveness and cross-browser compatibility
What you’ll bring
- 2–4 years of experience in UX/UI design and front-end development
- Proficiency with Figma or similar, plus hands-on HTML/CSS/JavaScript
- Solid understanding of responsive design, accessibility and web performance
- A portfolio showing design thinking and shipped, working interfaces
Good to have
- Experience building or customising WordPress/Elementor sites
Choose your path
Three ways to work with us
Full-time roles
Operations, Sales, Research & Analytics, Marketing, Technology, HR & Admin.
Internships
2 to 6 month programmes in research, analytics and marketing for students and recent graduates.
Mystery Shopper & Field Auditor Network
Flexible, paid assignments across India. Choose the ones that fit your schedule.
Why BridgeLoyalty
Real exposure, real ownership, early
01
Learn from 30+ years of CX leadership
Work closely with a founder who has run service operations at Vodafone, Citibank and Airtel.
02
See your work matter
Our findings go straight to the leadership teams of leading brands and shape what they change.
03
Work across industries
Banking one month, retail or hospitality the next. No two projects look the same.
04
Grow with a growing firm
We’re building new functions and new offerings, which means real ownership early in your career.
Our hiring process
What happens after you apply
You’ll get an on-screen confirmation and an acknowledgement email straight away, and a response either way.
1
Application review by HR
2
Introductory call
3
Functional interview
4
Final conversation with leadership
5
Offer
Apply now
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Choose “General application” in the form and tell us what you’d like to do. We review general applications every month.
Careers FAQ
Do you hire freshers?
Yes, through our internship programme and selected entry-level research roles.
Can I work as a mystery shopper alongside a full-time job?
Yes. Shopper assignments are flexible and you choose the ones that fit your schedule.
Where are your offices?
Mumbai, Delhi and Bangalore, with field teams across India.
I applied a while ago. Can I check my status?
Reply to your acknowledgement email or write to careers@bridgeloyalty.com and our HR team will update you.