Rohit Krishna

Founder & CEO, BridgeLoyalty CEM LLP · 30+ years in Telecom & Banking

Rohit has spent more than three decades on the service side of two of India’s most customer-intensive industries, telecom and banking. Across every role he saw the same thing: the gap between the experience a company designs and the one a customer actually receives is where loyalty is won or lost.

He founded BridgeLoyalty to give businesses an honest, independent view of that gap, and a practical way to close it. His philosophy is simple: culture comes first. When every employee sees themselves as a keeper of customer trust, the scores follow.