Build Trust. Deliver Insight. Shape Banking Experiences.
BridgeLoyalty is a trusted partner to Indian banks, helping them enhance customer experience, service quality, and regulatory compliance. Our work sits at the intersection of data, governance, and human behavior—and that’s where meaningful careers are built.
If you are driven by impact, integrity, and insight, we’d love to hear from you. Send your resume to careers@bridgeloyalty.com.
At BridgeLoyalty,
your work directly influences
how customers experience banking.
Our insights help banks improve service delivery,
compliance, and trust at scale.
Exposure to India’s Banking Leaders
· Public Sector Banks
· Private & Digital Banks
· NBFCs & Financial Institutions
This is real exposure—not theoretical consulting.
Ethics & Governance First
We operate in a regulated environment where:
· Data confidentiality is paramount
· Compliance is non-negotiable
· Integrity defines performance
Ownership-Led Culture
We value professionals who:
· Take responsibility · Respect deadlines
· Think beyond instructions
We look for sharp minds with strong values.
Our Ideal Team Members Are:
· Analytical and detail-oriented
· Comfortable with structured processes
· Client-centric in approach
· Ethical, reliable, and discreet
· Willing to learn and adapt
BFSI experience is preferred
(but not mandatory for all roles)
Mystery Shopping & Field Auditors
Responsibilities:
· Conduct branch mystery shopping & audits
· Observe customer journeys and staff behavior
· Ensure adherence to service & compliance standards
Ideal For:
Graduates, field professionals, auditors
Customer Experience & Research Analysts
Responsibilities:
· Journey mapping & experience diagnostics
· Insight generation from qualitative & quantitative data
· Client-ready report preparation
Ideal For:
MBA / research professionals / CX analysts
Project & Program Management
Responsibilities:
· Client coordination & stakeholder management
· Project planning, tracking & delivery
· Quality and governance oversight
Ideal For:
Experienced professionals with BFSI or consulting exposure
Data, MIS & Quality Analysts
Responsibilities:
· MIS dashboards & performance tracking
· Data validation & QA audits
· Trend analysis and reporting
Ideal For:
Analytical professionals with strong Excel / BI skills
Life at BridgeLoyalty
Professional and respectful workplace
Clear roles and accountability
Flexible working models (role-dependent)
Performance-driven recognition
We believe good work comes from trusted people, not micromanagement.
What our Employees Say
Open Roles at BridgeLoyalty
Market Research Executive — Full-time, Mumbai
BridgeLoyalty is looking for a Market Research Executive to design, run, and analyze research studies that help our clients understand their customers — from satisfaction surveys and stock audits to customer journey mapping.
Key Responsibilities
- Design questionnaires, discussion guides, and audit checklists for quantitative and qualitative studies
- Coordinate fieldwork execution with the mystery shopping and field audit teams
- Clean, tabulate, and analyze survey data and prepare client-ready insight reports
- Track project timelines, sample quotas, and data quality across concurrent studies
Requirements
- Bachelor’s degree in Statistics, Market Research, Business, Psychology, or related field
- 1–3 years of experience in market research, CX, or a research agency
- Strong Excel skills; familiarity with SPSS or Power BI is a plus
- Excellent written and verbal communication skills
Freelance Mystery Shopper — Freelance, Pan-India
Become part of BridgeLoyalty’s nationwide mystery shopping panel. You’ll visit stores, banks, and service outlets as an undercover customer, evaluate the experience against a defined checklist, and file detailed, objective reports.
Key Responsibilities
- Conduct in-store, telephonic, or digital mystery shopping visits as per assignment briefs
- Observe and record service quality, staff behavior, and process adherence
- Complete structured evaluation forms accurately and within the specified time window
- Maintain complete confidentiality and objectivity during every visit
Requirements
- Minimum 12th pass / graduate preferred
- Comfortable visiting retail, hospitality, banking, or service locations in your city
- Reliable smartphone with camera and internet access
- Prior mystery shopping experience is a plus but not mandatory — training provided
Freelance Researcher — Freelance, Pan-India
We’re building a flexible pool of freelance researchers to support field surveys, in-depth interviews, and data collection assignments across BridgeLoyalty’s client engagements.
Key Responsibilities
- Administer structured surveys and questionnaires face-to-face, telephonically, or digitally
- Conduct in-depth interviews or focus group discussions as required by the study
- Ensure sample quotas, respondent eligibility, and data quality standards are met
- Meet daily/weekly targets for completed interviews within project timelines
Requirements
- Graduate or pursuing graduation in any discipline
- Strong communication skills in English and at least one regional language
- Comfortable with fieldwork, travel, and flexible hours as per project needs
- Prior survey, telecalling, or field research experience preferred
Marketing Manager — Full-time, Mumbai
BridgeLoyalty is looking for a Marketing Manager to build our brand presence and generate qualified demand across the CX research, mystery shopping, and BPO/KPO services we offer. You’ll own the marketing function end-to-end and work closely with sales and leadership to fuel growth.
Key Responsibilities
- Develop and execute BridgeLoyalty’s marketing strategy across digital, content, and events
- Own website content, SEO, and lead-generation campaigns (paid and organic)
- Plan and produce case studies, whitepapers, and sales enablement collateral
- Manage social media presence and email marketing programs
- Track campaign performance, marketing-qualified leads, and ROI; report to leadership regularly
Requirements
- Bachelor’s or Master’s degree in Marketing, Business, or a related field
- 5+ years of B2B marketing experience, ideally in research, CX, BPO, or professional services
- Proven track record with SEO, content marketing, and demand generation
- Working knowledge of marketing analytics tools (GA4, HubSpot, or similar) and CRM systems
- Strong storytelling and copywriting skills
Sales Coordinator — Full-time, Mumbai
We’re hiring a Sales Coordinator to support BridgeLoyalty’s business development team, keeping the pipeline organized, proposals moving, and clients informed at every stage of the sales cycle.
Key Responsibilities
- Manage and update the CRM with leads, opportunities, and follow-up schedules
- Prepare proposals, quotations, and presentations with the sales and delivery teams
- Schedule client calls, demos, and meetings; handle follow-up communication
- Track pipeline status and flag stalled deals or missing information to sales leadership
- Maintain accurate records of contracts, POs, and client documentation
Requirements
- Bachelor’s degree in Business, Commerce, or a related field
- 1-3 years of experience in sales support, coordination, or inside sales
- Strong organizational skills and attention to detail
- Proficiency in MS Office/Google Workspace; CRM experience (Zoho, HubSpot, Salesforce) is a plus
- Clear written and verbal communication skills
AI Generalist — Full-time, Mumbai
BridgeLoyalty is looking for an AI Generalist to help us apply AI across research operations, reporting, and client delivery, from automating survey data analysis to building smarter insight-generation workflows. This is a hands-on, build-things role for someone curious and practical.
Key Responsibilities
- Identify and build AI-driven automations across research, reporting, and internal operations
- Prototype and deploy tools using LLM APIs, no-code/low-code platforms, and custom scripts
- Automate data cleaning, tabulation, and first-draft insight generation from survey and audit data
- Build internal chatbots, dashboards, or copilots to speed up repetitive research/reporting tasks
- Evaluate and pilot new AI tools relevant to CX research, content, and marketing workflows
Requirements
- 2-4 years of experience in a hands-on AI/ML, automation, or data-focused role
- Practical experience with LLM APIs (OpenAI, Anthropic, or similar), prompt engineering, and RAG basics
- Working proficiency in Python and familiarity with automation tools (n8n, Zapier, Make, or similar)
- Comfortable working with unstructured data (survey text, transcripts, reports)
- Strong problem-solving instincts and a bias toward shipping working prototypes
UX/UI Developer — Full-time, Mumbai
We’re looking for a UX/UI Developer to shape how BridgeLoyalty’s website, client dashboards, and internal tools look and feel. You’ll design and build interfaces that make complex CX data easy to understand and act on.
Key Responsibilities
- Design wireframes, prototypes, and high-fidelity UI for the website and internal tools
- Translate designs into clean, responsive front-end code (HTML/CSS/JS, WordPress/Elementor)
- Maintain and evolve BridgeLoyalty’s design system for consistency across touchpoints
- Collaborate with marketing and product stakeholders to improve site UX and conversion
- Optimize pages for performance, responsiveness, and cross-browser/device compatibility
Requirements
- 2-4 years of experience in UX/UI design and front-end development
- Proficiency with Figma (or similar) and hands-on HTML/CSS/JavaScript skills
- Experience building or customizing WordPress/Elementor sites is strongly preferred
- Solid understanding of responsive design, accessibility, and web performance basics
- A portfolio demonstrating both design thinking and shipped, working interfaces