Transforming Businesses with Exceptional Experiences.
Personalized Research Solutions to Meet Your Specific Business Needs
Use BridgeLoyalty years of experience in customer experience mystery shopping
Discover Success Stories: Explore How Our Solutions Drive Business Growth
Years Of Experience Helping
Businesses Like Yours
The demand for national and international mystery customer research led to the creation of BridgeLoyalty. As the largest independent provider of customer experience research, data, and analytics for businesses worldwide, we currently set the industry standard. Since the beginning of 2015, we have been assisting numerous major brands in enhancing their CX. When a customer interacts with the brand in any way, our trained auditors and researchers assist us in gaining detailed insights.
Our Offered Solutions for
Your Success.
Customer Experience Mystery Shopping Audits
Evaluators record their experiences at various touch points using calls, clicks, or visits.
Customer Journey Mapping and Industry Benchmarking
We provide powerful insights to improve customer engagement.
Net Promoter Score : RNPS / TNPS / CSAT Surveys
Customer satisfaction surveys give you instant feedback and are completely anonymous.
Quality Audit, Regulatory Compliances, Inventory and stock audits
Audits that are publicised or kept secret can show whether your desired brand image is being presented.
Field Force, Telephonic, web and back-office support services
Put to work for you our field force of over 1500 auditors and evaluators.
CXX Consulting, Strategy and Service Design
Customer experience specialists assist in creating customer-centric models that foster strong bonds and loyalty.
BPO/ KPO Services
Outsourcing business operations, vendor, BPO, KPO, third-party, company, business, process.
Our Work Process
Experience a streamlined and efficient work process with BridgeLoyalty. From goal identification and in-depth analysis to strategic planning and implementation, our systematic approach ensures seamless execution of customer experience solutions. Discover how our work process can drive your business towards success and unparalleled customer satisfaction.
